Hi and welcome to the forum. I suspect folks are having trouble scanning your QR codes. You should use the Export(Share) button to get the highest quality image. Instructions on how to do that and other helpful hints are here: https://mekoramaforum.com/threads/everything-you-have-always-wanted-to-know-about-mekorama.287/
Sorry, but this level is random chance, and only one ball can be used, so there is no choice but to restart if you're unlucky.
